Privacy Policy

1. Who is responsible for your personal data?

The data controller is Business Consulting Support Ltd, 6 Marinou Geroulanou Street, Kato Polemidia, 4154, Limassol, Cyprus.

Email: info@bcsce.com  |  Telephone: +357 25 713337

2. Personal data we collect

Depending on how you interact with us, we may collect:

• Your full name, business or personal email address and telephone number
• Company name and job title
• The IT services in which you are interested
• Information included in your message or enquiry
• Communications between you and BCS
• IP address, browser type, device information and website activity
• Cookie and advertising information, where permitted

Please do not submit confidential, sensitive or special-category personal data through our enquiry forms unless specifically requested.

3. How we collect personal data

We may collect personal data when you:

• Complete a contact form on our website or submit a Google Ads lead form
• Contact us by telephone or email
• Request a quotation or consultation
• Become a customer or business contact
• Visit or interact with our website
• Consent to analytics or advertising cookies

When you submit a Google Ads lead form, Google initially collects the information and makes it available to BCS so that we can respond to your request.

4. Why we use personal data

We may use your personal data to:

• Respond to questions and service enquiries
• Arrange consultations and prepare quotations
• Discuss Microsoft 365, Microsoft Azure, cybersecurity, managed IT support and related services
• Provide contracted services and customer support
• Maintain records of our communications
• Protect our website, systems and users
• Measure and improve website and advertising performance
• Meet accounting, regulatory and legal obligations
• Send marketing communications where you have consented or where otherwise legally permitted

We will not sell your personal data.

5. Legal basis for processing

Under the General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:

• Pre-contractual steps or contract: when you request a quotation, consultation or service
• Legitimate interests: to respond to business enquiries, manage customer relationships, secure our systems and improve our services
• Consent: where you consent to optional cookies or marketing communications
• Legal obligation: where we must retain or disclose information to comply with applicable law

You may withdraw your consent at any time. Withdrawal will not affect processing that occurred before consent was withdrawn.

6. Marketing communications

We may contact you about our services when you have requested information, provided consent or where business-to-business marketing is otherwise legally permitted.

You may unsubscribe or object to direct marketing at any time by contacting info@bcsce.com or using the unsubscribe method included in the communication.

7. Cookies, analytics and advertising

Our website may use necessary cookies to function properly. With your consent, where required, we may also use analytics and advertising technologies to understand website usage and measure advertising performance.

These technologies may collect information such as your IP address, device, browser, pages visited and interactions with our advertisements.

We may use services supplied by Google, including Google Ads and related measurement technologies. Google processes information according to its own privacy policies.

Users should be given the opportunity to manage optional cookie preferences through the website’s cookie-consent tool.

8. Who may receive your personal data?

Personal data may be accessible to:

• Authorised BCS employees and contractors
• Website hosting and maintenance providers
• Email, communications and IT service providers
• Customer-relationship and business-management providers
• Google, where Google Ads, lead forms or measurement services are used
• Professional advisers, including accountants, auditors and lawyers
• Government, regulatory or law-enforcement authorities where legally required

Service providers may process personal data only for authorised purposes and must protect it appropriately.

9. International data transfers

Some technology providers may process personal data outside Cyprus or the European Economic Area. Where required, we use legally recognised safeguards for international transfers, such as adequacy decisions or approved Standard Contractual Clauses.

10. How long we retain personal data

We retain personal data only for as long as necessary for the purpose for which it was collected.

General service enquiries and Google Ads leads that do not result in a business relationship will normally be retained for up to 24 months after the last meaningful communication.

If you become a customer, relevant records may be retained for the duration of our relationship and for any additional period required by contractual, accounting, tax or legal obligations. We may delete information earlier when it is no longer needed.

11. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal data is restricted to people who need it for legitimate business purposes. However, no internet-based system can be guaranteed to be completely secure.

12. Your data-protection rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Restrict the way we process your information
• Object to processing based on legitimate interests or to direct marketing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise your rights, contact info@bcsce.com. We may need to verify your identity before completing a request.

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

13. Automated decision-making

BCS does not use submitted lead information to make decisions producing legal or similarly significant effects based solely on automated processing.

Advertising platforms may use automated systems to decide when and where advertisements are displayed under their own terms and privacy policies.

14. Children’s privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children through our business enquiry forms.

15. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. You should review their privacy policies before submitting personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The latest version will always be published on this page, together with its most recent update date.

17. Contact us

For questions about this Privacy Policy or requests concerning your personal data, contact: